Refund policy
We want you to feel completely confident ordering from LunelleSwim™
If something isn't right with your order, we're here to help.
Return Window You may request a return within 30 days of delivery. Requests made after this period may not be eligible for a refund or replacement.
Eligibility Requirements To qualify for a return:
- Item must be unused and in original condition
- Product must be returned in original packaging
- Proof of purchase is required
- Items must not be damaged due to misuse, improper handling, or normal wear
Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will resolve the issue promptly with a replacement or refund at no cost to you.
Non-Returnable Situations Returns may be declined if:
- Item has been used or altered
- Packaging is missing
- Request is outside the 30-day window
- Damage was caused after delivery
Return Process To start a return, contact our support team with:
- Order number
- Reason for return
- Photo proof (if applicable)
Our team will provide instructions and the correct return address. Please do not send items back without approval, as they may not be accepted.
Refunds Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Processing time: 3–7 business days depending on your bank
Shipping Fees
- Original shipping costs are non-refundable
- Customers are responsible for return shipping unless the item arrived damaged or incorrect
For any questions, contact us at lunelleswim@outlook.com